Undercover Hospital

We were very upset to see the shocking treatment of people with Autism and Mental Health conditions at the Edenfield Centre in Prestwich on BBC’s Panorama programme last week. Secret filming exposed alleged verbal and physical abuse of people who should have been receiving support to get better.

At Advance we think that people with Learning Disabilities and Mental Health conditions have the right to access the care and support they need in their community, close to family and friends and where they can live full and fulfilling lives. We know from experience that people with complex needs can be safely supported to thrive in their community with the right accommodation and support.

It goes without saying that we believe people with a learning disability and/or mental health condition should be treated with dignity and respect; everyone deserves the very best support to live the lives they choose.

We want to reassure our customers and their circles of support that we have an open culture at Advance. Customers, families and staff are all encouraged to raise concerns if they have them and we will always take this seriously. We also involve our customers in checking on the quality of our services and we use feedback from our customers to continuously improve the way we do things.

If you are worried that somebody is experiencing, or at risk of, harm we can help. Please speak to your Support Worker, Housing Officer, or contact our Customer Services team on 0333 012 4307.