Top Tips: Damp and Mould

As we go into Winter and our homes are colder, especially this year when many of us might be trying to keep our heating bills down, there is more of a risk of seeing damp and mould in your home.

What is damp and mould?
Damp and mould in your home is usually caused by condensation.  This is moisture in the air that collects on cold surfaces – like windows or tiles or external walls. When left, it encourages mould to grow.
Mould usually appears as black dots or marks on walls or other surfaces, and it’s not very nice to look at! It can also pose a risk to your health if it is left for a long time and becomes severe.

What should I do?
If you live in an Advance property and you see mould in your home, all you need to do is log it as a repair and we will come out and see how we can help to clear it and stop it coming back.

There are some simple things you can do to help prevent damp and mould, such as:

  • Making sure you home doesn’t get too cold
  • Keeping your home ventilated (e.g. by opening trickle vents on windows and using extract fans)
  • Keeping bathroom and kitchen doors closed when you create steam from showering or cooking

But the most important thing is to let us know if you do see mould in your home, so we can sort it together.

How to tell us about damp and mould

Log a repair on MyAdvance
Call us on: 0333 012 4307
Email us at: 

  • For lots of tips and advice if you’re worried about the cost of your energy bills and other rises in the cost of living, see our dedicated help page here
  • Find more top tips from the Energy Saving Trust here.: Fixing damp and condensation - Energy Saving Trust
  • For more information about how to log a repair, or share your feedback with us, watch our video here