Co-production at Advance

This week is national Co-Production week, and we want you to join in the conversation about how we involve our customers.

Our Customer Engagement Plan 2021-23 will shape the way we work with our customers over the next 2 years, and we want as many of you to be involved as possible.

We have already listened to lots of customers (including the Customer Collective and Advance Customer Partnership) to make sure that the plan is based on their needs and priorities. They told us that they want us to focus on: 

  • Transparency – knowing what’s happening at Advance, how we work, and how we respond to their feedback
  • Technology – supporting people to get online and exploring new ways to use tech to improve lives
  • Health – working together to live healthy lives and receive the best healthcare

We believe that everyone should have a say in the things that affect them and their services, so we want to hear from you. If you have any other ideas for our Customer Engagement Plan 2021-23 we want to hear them, so please get in touch with