Strategic Plan 2020-23 launched

Advance Strategic Plan 2020-23

We have today published our Strategic Plan for 2020-23. It builds on the success of the last three year strategy and will see us focus on:

  • Delivering the highest quality homes and services that make a difference to peoples’ lives
  • Growing our services so that more people get to benefit from them
  • Being the best high-performing organisation we can be

Publication was delayed from April so that we could focus all our effort on responding to the coronavirus pandemic. This also enabled us to review the targets and plans in the strategy to reflect our learnings from the lockdown experience. You will see many references to lockdown and learnings from COVID-19 specifically the need to engage digitally with our customers and to focus on staff wellbeing.

We will publish an Easy Read version for customers in due course.