We have today published the Strategic Plan 2019-20 which sets out our plans and priorities for the last year of our current three year Strategic Plan 2017-20.
In the two years since the current strategy was launched we have made consistent progress against our ambitions and believe we are well positioned to achieve the majority of the targets and objectives we set in this final year. Over the last two years we have seen improved customer satisfaction, all but one CQC inspection resulted in a ‘Good’ rating, a prolonged reduction in voids maximising our properties for people who need them, new and exciting schemes opening and contracts being won to deliver more supported housing and employment services.
We enter the last year of our three year strategy with a clear eye on the Business Performance Indicators we set for 2020 and seeing the outcomes of the strategies set in train in 2017. We will continue with our plans to develop over 250 new homes by 2020/21 to transform more lives. We look forward to developing our strategy to drive us beyond 2020.
Click here to read all of our Strategic Plan documents.