Outdoor team meetings in Southend

It was lovely for our staff in Southend to have face to face team meetings in the park.

It was a chance to praise each other and the team also had input from Angela who is a customer they support.

Angela wanted to thank staff for keeping her safe and for all the fun things they have been doing - this included a new addition to the garden, a unicorn!

Angela also helped the team discuss compliments and complaints and highlighted the importance of listening to customers.