What's important to our customers? Talking about KLOEs

Advance KLOEsAt Advance it's the voices of customers that matters most, and making sure that those voices are heard.

We provide a range of personalised support services for people with disabilities, learning disabilities, mental health conditions, and age related needs.

Some of these services are registered with the Care Quality Commission (CQC), meaning that they're inspected regularly to make sure that we're providing a high quality service.

When the CQC carries out an inspection they look at 5 Key Lines of Enquiry (KLOEs), these are to make sure that the service is: 


  • Safe
  • Effective
  • Caring
  • Responsive
  • Well led

We wanted to know what these terms mean to the people that matter most, so the Advance Collective asked customers just that. What they told us will influence the way support is provided across all our services, and help to keep customers at the heart of all we do.