Listening to customers in Market Harborough

Recently Adam, a customer and Co-Chair of the Advance Collective, visited services in Market Harborough to speak to customers and hear about their experiences of our services.

The visit was part of a new initiative, where trained customers can offer the chance to speak to a peer (either as a group or 1:1) in a relaxed way, and in a familiar environment.

Evidence shows that we can all feel more comfortable speaking with people with shared experiences, and benefit from this relationship.  This was borne out in Market Harborough when as well as talking in the communal lounges, 9 customers chose to speak privately with Adam.

The findings from Adam’s visit will be worked into an action plan, where we can celebrate good practice as well as making improvements. We hope to grow this project over the next year, and look forward to sharing more with you.

For more information you can contact our Customer Engagement Manager, Rachel Fox, on customerengagement@advanceuk.org