Advance Customer Collective

The Advance Customer Collective is run by you, for you. We want to hear from as many of you as possible, to hear your views about Advance services and the things that matter to you. If there's something you'd like the group to talk about, you just need to ask.

Collectives are held online 4 times a year. To find out more, join our Customer Collective Facebook group!

The relaxed and friendly sessions are held online, so anyone from across the country can join in. You can some along to:

  • Share your views
  • Meet new people
  • Take part in fun activities
  • Learn more about what's happening at Advance

To keep the Customer Collective a safe space for everyone, the group has agreed how they want people to treat each other. You can read the Group Agreement below.

You can contact the Collective, for more information or to share your views privately, by email at

Your feedback from the Advance Customer Collective is shared anonymously with the Advance Customer Partnership.

The Customer Partnership is made up of customers, Advance Board members and Service Directors. It is a place where your representatives get together with Board members to talk about strategic topics that affect all Advance customers.

The group meets every 3 months and is focussed on how we can make services work best for everyone. Your representatives include people who receive a variety of Advance services, and have a range of experiences, so that they can best represent all of you.

The Customer Partnership also leads in overseeing the progress against action plans from the annual customer survey.

If you would like to know more about the Customer Partnership, please email or call 0333 012 4307 and ask for Customer Engagement