Information For Housing customers

We have used this section of the website to provide useful information for customers who live in Advance properties.

If you can't find the information you are looking for or have any additional questions about anything you have read, please contact your Housing Officer or our Customer Services Team. They will be happy to help.

If you live in one of our properties and are interested in getting Support services from Advance, please email our Customer Services Team or call 0333 012 4307. They will be happy to help with any questions.

You can now view and manage parts of your tenancy online through MyAdvance, our housing customer portal. MyAdvance gives you an additional way to:

  • Get in touch with us?
  • Check your tenancy details, including rent statements
  • Make payments to Advance
  • Tell us about repairs or maintenance your home needs
  • Keep your contact details up to date

Our easy to use guide gives step by step instructions for how to use each of the features that the portal has to offer.

Our Housing Customer Pack gives information for all customers living in Advance properties. Click below to read more: