Giving us your views


We'd love to hear what you think. Your ideas will help us to make services better for you and other customers. Please watch our short video, 'Giving us your views'.

You can download the Comments, Compliments and Complaints information below based on which service you receive from Advance. There is an easy read version of each leaflet.


To read our full Comments, Compliments and Complaints policy click here

We have completed our self-assessment against the Housing Ombudsman's code for Housing Associations , led by the Complaints Panel and in consultation with customers. Read more here.

Use the form on this page of the website to send us comments, compliments or complaints, call us on 0333 012 4307 or email: