Our Direct Debits are managed by our partner Allpay. Direct Debit is the way we prefer to receive payments.
How do I set up a Direct Debit?
To set up a direct debit, either download, complete and send a paper mandate form, or call us on 0333 0124307 to set it up over the phone. This gives your bank the instruction to make the payment. You can decide to pay us fortnightly, 4 weekly or monthly.
You will receive a letter from Allpay telling you when the Direct Debit will start and how much your payments will be.
It takes about 14 days from your request to a payment being made, so please make alternative arrangements to pay whilst this is completed.
What if the amount I need to pay changes?
Unlike a Standing Order, there is no need to contact your bank if the payment to us needs to change. With a Direct Debit, we will notify you in advance of any changes and the Direct Debit will change automatically.
However, it is important to know that you are always in control of your money. You can cancel the Direct Debit at any time.
What happens if my account doesn’t have enough money to pay for my direct debit?
Allpay will attempt to collect the agreed amount as instructed. If the payment is not collected, a further 2 attempts will be made before the Direct Debit is automatically cancelled. If your Direct Debit is cancelled or you’re having difficulty meeting the payments, please get in touch with us on 0333 0124307.
What is the Direct Debit Guarantee?
All Banks and Building Societies taking part in the Direct Debit Scheme offer the guarantee. The efficiency and security of the Schemes monitored are protected by your own Bank and Building Society.
If the amount to be paid or the payment dates change, Allpay.net will notify you 10 working days in advance of your account being debited or as otherwise agreed.
If an error is made by Allpay.net Limited or your Bank or Building Society, you are guaranteed a full and immediate refund of the amount paid..
You can cancel a Direct Debit at any time by contacting your bank or building society. Written confirmation may be required. Please also tell us if you intend to cancel your Direct Debit.