Getting in touch

Our friendly Customer Services Team are available on:

0333 012 4307
Monday – Friday
8.30am – 4.30pm

Our email address during office hours is: Customer.Services@advanceuk.org

We provide an out-of-hours service during the evenings and weekends. This means you can contact us on the same number: 0333 012 4307 at any time. Outside of our office hours you can also contact our out-of-hours provider by email: emergencyrepairs@orbisprotect.com

Comments, Compliments or Complaints

If you have a Comment, Compliment or Complaint please complete our online form. Your views are important to us.

HR - The People Team

To contact the People Team please call us on 01993 226506 during normal business hours, alternatively, you can email us at: HRCCC@advanceuk.org 

If you require an employment reference from Advance please send your request, along with consent from the person concerned, to us via email at: HRCCC@advanceuk.org and we will respond to you in a timely manner.

Questions or Feedback

If you have a question or feedback about this site please use the form below to get in touch at any time. Alternatively you can send us an email or call us on 0333 012 4307.

If your question is about our HOLD shared ownership scheme please email the shared ownership team

 Complete our general enquiry form below.