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Guide on the annual rent notification

Every year Advance will write to our Tenants and Shared Owners with full details of the new rent and service charges, which are payable for the coming financial year. The new rental year begins on the first Monday of April; this year it falls on 3rd April.  Please look out for your letter confirming the new rent and service charges for 2023/24.

  • If you rent a property from Advance, click here to read more information about the rent increases this year.
  • If you are paying rent as an Advance shared owner, click here to read more information about the rent increases this year.

It is the responsibility of our Tenants and Shared Owners to ensure that the new charges are covered. 

If you are in receipt of Housing Benefit, Advance inform the Local Authorities of the new charges and new Housing Benefit requirements to support your rent and service charges. It is recommended that you also contact your Local Authority Housing Benefit Department and inform them of the changes to your rent and service charges.

If you are in receipt of Universal Credit, Advance are unable to provide the Department for Work and Pensions information on the new charges.  You will need to log on to your journal and provide the information yourself.  If you are struggling to log on to your journal, please contact your Regional Housing Officer, urgently as you will be liable for the shortfall if this is delayed. If you pay for your rent directly to Advance, please ensure that the new payment amount is adjusted in April to ensure you do not go into arrears. 

Please click here for ‘guidance to the annual notification’ for more information on how your rent and service charges are broken down. 

If you would like any further information, any help, or an additional copy of your Rent Notification please get in touch with you Regional Housing Officer.