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Report a repair

If you need a repair carrying out in your home, please let us know as soon as possible.

There are a number of ways you can report a repair:

  • On the ‘My Advance’ customer portal
  • By phone on 0333 012 4307 (you can request a call back if there is a queue)
  • By completing the online form below

Repair Priorities

Repairs will be completed within the following timescales:

  • Emergency Repairs within 24hrs
  • Out-of-hours repairs contact made within 2 hours
  • Urgent Repairs within 5 working days
  • Routine Repairs within 28 calendar days

Advance will complete repairs in the times set out above and where possible, we will try to complete the repair even sooner.

Emergency Repairs

If the repair is an emergency, we will try to get an operative to you as soon as possible. Emergency repairs are those that threaten your health, safety and welfare and may include:

  • Gas leaks - Report immediately to the National Gas emergency helpline on 0800 111 999.
  • Bare electrical wiring
  • Overflowing sewage
  • Broken external doors leaving a property unsecured
  • Burst pipes, severe leaks
  • No heating in severe weather
  • No hot water
 
 
 
  
 
 
 
 
 
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