Coronavirus information

We provide support and housing services for vulnerable adults. We are following Government guidance and working to ensure we continue to deliver services and keep our staff and customers safe.

* 30th June Update re: Lockdown in Leicester City and outskirts. *

For any customers in Leicester City and outskirts please continue to contact us if you have an emergency repair at your home. Please also report any routine repairs so we can plan these in for the future. Please follow local guidance and stay safe. We will continue to provide essential Support services in the area for the next fortnight. For more information on local lockdown measures and a map of the areas affected see the Leicester City Council website and Leicestershire County Council website. Please contact us if you have any questions or queries. 

If you have any issues you wish to discuss, please contact our friendly Customer Services team as normal on 0333 012 4307 or

If you have a health condition that makes you particularly vulnerable to coronavirus, you can register for support from the Government (for example, help getting deliveries of essential supplies like food). You can find out more and sign up here.

Following Government guidance we have continued to provide essential services during lockdown. From early June onwards, we are now gradually opening out more services (such as a wider range of repairs and maintenance), whilst still being very careful about safety precautions. 

We will facilitate visits to our support services as far as we are able whilst following Government guidelines on social distancing. Our staff are doing all they can to keep our support customers occupied are supporting them to keep in touch with loved ones using Facetime or WhatsApp etc. 

If you need more information from Advance please get in touch with your usual contact.

Information for shared owners and tenants

Following the Government’s enhanced ‘stay at home’ guidance we have moved to an essential/ emergency only service for the whilst lockdown continues. We are working hard to ensure we continue to provide all essential services. 

Information for Support customers

We continue to provide high quality support across our services, and we are incredibly proud of the commitment and hard work of our staff to make sure this continues in these trying times

Further information

The easy read documents on this page help to explain what is happening.

Our staff will use these tools to help customers talk about the current situation and explain it in simple terms.