Comments, Compliments and Complaints

Comments, Compliments and Complaints

We'd love to hear what you think. Your ideas will help us to make services better for you and other customers.

If you have an idea to share, we'd love to hear about it! You can download the Comments, Compliments and Complaints leaflets here:

You may have an idea about how we can make the service you get from Advance even better. Or maybe you think we could do things differently.

If you are not happy with something about your service, you can tell us about it. Don't be worried about making a complaint. Please remember that:

  • It’s OK to complain
  • Complaints help us to make our services better
  • We will listen to you and you will be taken seriously
  • You will be treated fairly if you make a complaint and we will treat everyone involved fairly
  • You will not lose your service if you make a complaint
  • We will not tell anyone about your complaint unless they are involved in looking into it

You can:

  • Use the form on this page to send us comments, compliments or complaints
  • Call us on 0333 012 4307, or
  • Download the 'Comments, compliments and complaints' form and leaflet

To help us respond to your comments and compliments and to deal with complaints quickly, please fully complete this form.

Who is the best person to contact regarding this complaint?