Comments, Compliments and Complaints

We'd Love to Hear What You Think

Your ideas will help us to make services better for you and other customers. Please watch our short video above, 'Giving us your views'.

Useful Forms

You can download the Comments, Compliments and Complaints information below based on which service you receive from Advance. There is an easy read version of each leaflet.



To read our full Comments, Compliments and Complaints policy click here.

We have completed our self-assessment against the Housing Ombudsman's code for Housing Associations, led by the Complaints Panel and in consultation with customers. Read more here.

Submit Online

You can use the online form below to send us comments, compliments or complaints. You may also call us on 0333 012 4307 or email: