The Advance Collective is led by customers Adam and Tom (Co-Chairs). Their role is to speak to as many customers as possible to get their views about our services and other issues. They hold meetings in four regions, to talk to a wide range of customers to get their views and feed them back to the Operations Board.
The Collective meetings for this year are:
- Gloucestershire - 5th March 2019
- London - 4th June 2019
- Sept - venue tbc
- December - venue tbc
The Operations Board is made up of elected customers, Advance Board members and Service Directors. It provides a forum for customers and Board members to discuss strategic and nationally relevant topics regarding operational activity within Advance.
The group meets every 3 months and is focussed on how we can make services work best for customers. It includes customers who receive a variety of services, and with a range of experiences, so that they can best represent all Advance customers.
The Operations Board also lead in overseeing the progress against action plans from the outcomes annual customer survey.
Regional Forums are organised locally. Customers can meet local staff, and each other, to talk about local services.
If you would like to know more about any of these groups, please contact firstname.lastname@example.org or call 0333 012 4307 and ask for Customer Engagement