Advance Collective

The Advance Collective is Co-Chaired by two customers. Their role is to speak to as many customers as possible, to get their views about our services and other issues. They run relaxed and friendly meetings in four regions, to talk to a wide range of customers to get their views and feed them back to the Advance Customer Partnership at their quarterly meetings. You can contact the Collective by email at

In 2019/20 we held four Collective meetings in London, Cornwall, Leicestershire and in Worcestershire. 

In 2020 the Collectives moved online, to support customers from across the country to come together to have fun and give feedback. Virtual collectives are help on the 1st Friday of every month at 11am. Open the poster below for details of how to join! 

Advance Customer Partnership

The Advance Customer Partnership is made up of elected customers, Advance Board members and Service Directors. It is a place where customers and Board members come together to discuss strategic and nationally relevant topics regarding operational activity within Advance.

The group meets every 3 months and is focussed on how we can make services work best for customers. It includes customers who receive a variety of services, and with a range of experiences, so that they can best represent all Advance customers.

The Customer Partnership also leads in overseeing the progress against action plans from the annual customer survey.

Regional Forums
 are organised locally. Customers can meet local staff, and each other, to talk about local services. 

If you would like to know more about any of these groups, please contact or call 0333 012 4307 and ask for Customer Engagement