Comments, Compliments and Complaints

Comments, Compliments and Complaints

Your feedback is really important to us. Your ideas help make services better for you and other customers. If you have an idea to share, we'd love to hear from you.

You can learn more about how to make a Comment, share a Compliment or make a Complaint in the information below:

We have both a standard and an easy-read version:


If you are not happy with something about your service, you can tell us about it. Please remember that:

  • It’s OK to complain
  • Complaints help us to make our services better
  • We will listen to you and you will be taken seriously
  • You will be treated fairly if you make a complaint and we will treat everyone involved fairly
  • You will not lose your service if you make a complaint
  • We will not tell anyone about your complaint unless they are involved in looking into it

You can:

  • Use the form on this page to send us comments, compliments or complaints
  • Call us on 0333 012 4307, or
  • Download the 'Comments, compliments and complaints' form and leaflet

To help us respond to your comments and compliments and to deal with complaints quickly, please fully complete this form.

Who is the best person to contact regarding this complaint?