Information for Support customers

We continue to provide high quality support across our services, and we are incredibly proud of the commitment and hard work of our staff to make sure this continues in these trying times. All of our staff are trained in infection control, and are working in ways to reduce the risk of illness to customers and themselves.

We are planning carefully and following Government guidance to make sure we are responding appropriately and making sure that you, and your friends and family, get the information you need from your support service.

You can find out more about the arrangements in local service by speaking to your usual Support Workers or Service Manager. If you need to speak to us we ask that you don’t visit our offices at this time, but instead contact us by phone on 0333 012 4307 or through the Contact Us page of the website.

Click here to read a letter of assurance to our stakeholders.

Click here to read a letter about friends and family visits to our services.

Click here for links and resources including easy read information that staff will use with customers to talk about what's happening.

Click here for ideas and tips for customers on how to stay busy at home during the outbreak.

You can find more information, as well as snapshots of how customers and staff are keeping their spirits up, on our social media channels.

Information for shared owners and tenants

Following the Government’s enhanced ‘stay at home’ guidance we have moved to an essential/ emergency only service for the whilst lockdown continues. We are working hard to ensure we continue to provide all essential services. 

Information for Support customers

We continue to provide high quality support across our services, and we are incredibly proud of the commitment and hard work of our staff to make sure this continues in these trying times

Further information

The easy read documents on this page help to explain what is happening.

Our staff will use these tools to help customers talk about the current situation and explain it in simple terms.