Information for shared owners and tenants

We are now providing the full range of Housing management and maintenance services. This is subject to ongoing review of risk levels and any further national or local restrictions or guidance that may emerge. 

Your Regional Housing Officer and/or Housing Outreach Worker

Housing staff are working as normal. You can contact them on their usual mobile numbers and email addresses, or through Customer Services.


  • Housing Officers and Outreach Workers are now making more visits in person. Where a visit is not necessary, issues may still be dealt with by phone, text, video call or email
  • Please do not visit our offices, they are closed to visitors
  • Where work needs to be carried out in your property (including gas safety checks) our contractors will need to come in to your home. When they come in they will take measures to keep you safe from Covid, dependent on the national guidance and your needs and wishe
  • In some circumstances, you or your care/ support provider may still need to restrict visitors to protect your own health. We and our contractors will respect this. Please let us know about it before any planned visits if you can


  • Please continue reporting your repairs. All necessary repairs can now be undertaken.

  • If you phone Advance to request a repair or other service, we may ask you about your health in relation to Covid. This will help us to assess the risk and pass relevant information on to the contractor.

We are keeping our plans and services under review and we appreciate your co-operation.

If you need more information from Advance please get in touch with your usual contact, use your ‘My Advance’ account, or contact our friendly Customer Services team on 0333 012 4307 or