Customer engagement

Customer engagement

We believe in involving our customers in all aspects of our work, and their care.

We are passionate that our customers have a voice and that that voice is heard on issues relating to our services and on issues that matter to them.

For more information contact our Customer Engagement Manager

Customer feedback

We gather customer feedback in a number of ways:

  • Our Annual Customer Survey is sent to all customers to ask for their views about the services they receive from us
  • We include customers in recruitment wherever possible, and for all frontline roles
  • Every year we hold a Customer Conference, where customers can come together to have fun and talk about what’s important to them
  • We use the results of the customer survey to see where we’re doing well, and identify areas for improvement. This year we’ve had comments about communication so will be looking at how we talk to customers